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Customer service assistant

Mandarin Speaking
Position type: Permanent
Location: Isle of Man
Salary package: £23,000 - £25,000 DOE (depends on experience)


Our client is a licensed gaming provider that specialises in Sportsbook and Live Casino. They are seeking a Customer Service Assistant to join their team in the Isle of Man. The successful candidate should have great communication skills in Mandarin and English. This role is a 40h/week shift basis that could be 8-5pm, 9-6pm and 11-8pm Monday to Sunday, 5 days a week.


Ideaboxes Limited is an international recruitment and consultancy agency. It specialises in finding UK businesses experienced Chinese bilingual candidates. Ideaboxes aims to provide outstanding support for businesses and offer professional career advice for Chinese speakers based in the UK. By delivering this service, Ideaboxes can act as a bridge between distinguished employers and high-level job seekers. By recruiting the best Chinese candidates for employers, this will assist in the development of an expanding Chinese market and meet the increasing demand for Chinese speakers in the work place, worldwide.


Responsibilities include, but are not limited to:


  • Ensure customer satisfaction by providing a high quality standard of customer support.

  • Manage customer enquiries through the live chat, email and telephone.

  • Attend to customer complaints and issues.

  • Deliver the most appropriate solution within company policies and guidelines.

  • Keep database regarding details/solutions of issues, complaints and queries updated.

  • Review customer activities according to company policies and procedures.

  • Liaise and coordinate with other internal departments.

  • Process payment requests and review KYC documentation.

  • Maintain customer database updated.

  • Assist other departments with admin support if needed.

Ideal Candidate

  • Efficient language capabilities in English and Mandarin, both oral and written.

  • Experience in the gaming industry with a contact center focus (beneficial, not required).

  • Strong analysis, attention to detail, communication, organizational and decision-making skills.

  • Ability to effectively present information and clearly respond to queries.

  • Professional working attitude and proactive candidate.

  • Ability to relocate to the Isle of Man.

Please Note: In line with the requirements of the Asylum & Immigration Act
1996, all applicants must be eligible to live and work in the UK.

Due to the high volume of applicants it is only possible to contact successful
candidates within 14 days.

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