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Luxury Travel Consultant

Mandarin speaking

Contract type: Full time permanent

Location: Central London, London

Salary range: £20,000- £25,000 DOE (depending on experience)




Our client is a well-established tour operator based in London. The reputable tour provider has an exciting business history spanning over 30 years. Our client’s aim is to provide an unforgettable tour experience by delivering passionate service and creating the best customer experience. Every aspect of the journey is planned, starting from the travel consultation to the local representatives and until the end of the tour. They travel to a wide range of locations including: China, Thailand, Ski Lanka, Dubai, South Africa and Brazil.


We are seeking a highly organised and committed candidate that is passionate about travel and delivering first class customer service. The candidate must be excellent at building and maintaining client relations; striving for the highest standard of service and personal care to create highly satisfied customers. The applicant must also be able to work effectively as part of a team and independently. The candidate must be fluent in Mandarin and have a high level of spoken and written English.




Ideaboxes Limited is an international recruitment and consultancy agency. It specialises in finding UK businesses experienced Chinese bilingual candidates. Ideaboxes aims to provide outstanding support for businesses and offer professional career advice for Chinese speakers based in the UK. By delivering this service, Ideaboxes can act as a bridge between distinguished employers and high-level job seekers. By recruiting the best Chinese candidates for employers, this will assist in the development of an expanding Chinese market and meet the increasing demand for Chinese speakers in the work place, worldwide.




Responsibilities include, but are not limited to:


  • Deliver excellent customer service and handle all client enquiries.

  • Compose and quote complex travel itineraries, this includes detailing of the whole trip.

  • Create airline and hotel reservations

  • Process Visas for various countries

  • Handle complaints professionally and effectively.

  • Build and maintain client relationships

  • Help clients plan and organise their journey, from beginning to end.

  • Listen and understand client requirements (to offer accurate information on services available/provided).

  • Maintain and keep up to date client records

  • Research destinations the company travels to and stay update to date with tourism trends.



Ideal Candidate

  • Must have excellent verbal and written communication skills.

  • Fluent in Mandarin and English

  • Passionate about travel

  • Experience of working in the travel industry is desirable but not essential

  • Knowledge of Far East, Middle East and Latin American is advantageous.

  • Good IT skills

  • Galileo experience (preferable)

  • Highly motivated and committed to the development of the business.

  • The ability to work in a fast paced and pressured environment.

  • Strong administrative and organisational skills

  • An excellent telephone manner

  • Able to work independently and as part of a team.



Please Note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.


Due to the high volume of applicants it is only possible to contact successful candidates within 14 days.

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