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customer service advisor

Mandarin speaking

Position type: Permanent

Location: New York City.

Salary package: Competitive.




Our client is a luxury retailer supplying customers with high-end brand products including handbags, shoes and jewellery. They are currently seeking a hard-working and motivated Customer service Advisor to join their team of highly trained and attentive professionals. 


You must have an excellent customer-focus to understand your customers and what they need to boost sales and hit targets amongst the store. Brand knowledge is essential to provide valuable advice to customers, with a good ability to build and maintain relationships with clients. 



Ideaboxes Limited is an international recruitment and consultancy agency. It specialises in finding UK businesses experienced Chinese bilingual candidates. Ideaboxes aims to provide outstanding support for businesses and offer professional career advice for Chinese speakers based in the UK. By delivering this service, Ideaboxes can act as a bridge between distinguished employers and high-level job seekers. By recruiting the best Chinese candidates for employers, this will assist in the development of an expanding Chinese market and meet the increasing demand for Chinese speakers in the work place, worldwide.




  • Work as part of a team to effectively hit sales targets and objectives.

  • Greet clients and provide them with a high level of customer service.

  • Demonstrate excellent brand and product knowledge to deliver to clients.

  • Create long-lasting relationships with clients to increase brand loyalty.

  • Work to company and brand standards at all times across the store.

  • Maintain a groomed appearance and behave accordingly to the brand expectations.

  • Deliver customer service for clients regarding problems, shipping and enquiries.

  • Maintain a tidy and presentable shop floor appearance. 

  • Follow all company policies and procedures at all times.

Ideal Candidate

  • Previous experience in a customer facing environment.

  •  Excellent communication skills both verbal and written.

  • Motivated and driven to work towards targets.

  • Can identify and resolve problems effectively.

  • Great social skills and abilities.

  • Previous experience working in a luxury brand is beneficial but not essential.


Please Note: All applicants must be eligible to live and work in the USA.


Due to the high volume of applicants it is only possible to contact successful candidates within 14 days.

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