Customer Service Executive

Mandarin speaking

 

 

Position type: Permanent

Location: London Central

Salary package: £22,000- £24,000 DOE (depends on experience)

 

 

Overview

 

Our client has active business exchanges in more than 70 countries and 6 different continents. This makes them an international and global broker. They are a ECN broker who offer trading on Forex and are regulated by the FCA (Financial Conduct Authority). They aim to always provide the highest standards in their services by prioritising professionalism and transparency. In addition, they offer a personalised and multilingual service in order to entirely embrace and connect with clients from all regions. The company is able to create a tailored service experience by employing a range of native speakers for each of the countries they work with. 

 

We are seeking a proactive candidate with excellent communication skills in both English and Mandarin. Cantonese proficiency is desirable but not required. The ideal candidate should have experience living in China and of the international financial market. The candidate should have customer support experience and problem solving skills, in addition to being a flexible team player.

About IDEABOXES

 

Ideaboxes Limited is an international recruitment and consultancy agency. It specialises in finding UK businesses experienced Chinese bilingual candidates. Ideaboxes aims to provide outstanding support for businesses and offer professional career advice for Chinese speakers based in the UK. By delivering this service, Ideaboxes can act as a bridge between distinguished employers and high-level job seekers. By recruiting the best Chinese candidates for employers, this will assist in the development of an expanding Chinese market and meet the increasing demand for Chinese speakers in the work place, worldwide.

 

 

Responsibilities

Responsibilities include, but are not limited to:

 

  • Providing the required support to various departments relating to the Chinese business and market

  • Supporting and liaising with Chinese clients through email and telephone calls.

  • Working with the sales department on any sales enquiries

  • Translation of various documents and handling client complaints

  • Providing information to clients in regard to company offers and promotions

  • Assisting management with all analysis that is connected to the Chinese business activities

  • Processing withdrawals for clients

  • Answering any customer enquiries and providing required information/details.

  • Supporting team and management in any tasks which may require assistance

 

 

Ideal Candidate

 

  • Excellent written/verbal English and Mandarin.

  • A level and bachelor’s degree educated.

  • 9 GCSE’s or equivalent including Mathematics and English

  • Clear communicator and excellent organisational skills

  • A proactive and detail oriented approach to work.

  • Can speak Cantonese (desirable)

  • Familiar with Microsoft Excel and other Office software

  • Desirable knowledge of financial markets

  • Experience of living in mainland China

  • Previous customer support experience

  • A confident team player with an outgoing and flexible attitude

  • Happy to travel for work

 

 

Employee Benefits

 

  • Discretionary bonus

  • Staff healthcare and life assurance cover.

  • Salary benefit schemes including childcare vouchers, cycle to work and others.

  • Monday to Friday 9 hour work days with one hour lunch (shifts will differ between 7am to 7pm).

 

 

Please Note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

 

Due to the high volume of applicants it is only possible to contact successful candidates within 14 days.

London office

(Only available by appointments)

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Liverpool office