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IT Support Specialist

Position type: Permanent

Location: London

Salary package: £40,000 to £45,000 DOE (depending on experience)


Our client is a large scale company who specialize in leading telecommunication services. They are leaders of telecommunications in areas such as internet access, integrated information services, and providing wireline.
They are currently seeking a hard-working, driven individual to join their team of internal professionals and provide IT maintenance and support, key to the daily operations in their London office. You must have experience in IT, written and spoken skills in Mandarin and English, alongside a strong initiative and communication skills.



Ideaboxes Limited is an international recruitment and consultancy agency. It specialises in finding UK businesses experienced Chinese bilingual candidates. Ideaboxes aims to provide outstanding support for businesses and offer professional career advice for Chinese speakers based in the UK. By delivering this service, Ideaboxes can act as a bridge between distinguished employers and high-level job seekers. By recruiting the best Chinese candidates for employers, this will assist in the development of an expanding Chinese market and meet the increasing demand for Chinese speakers in the work place, worldwide.





Responsibilities include, but are not limited to:

  • Provide IT maintenance and support to users.

  • Troubleshoot all IT issues including hardware, software, apps, remote access and network connectivity.

  • Delivering up-to-standard orientations to new employees and providing them with regular training.

  • Maintain infrastructure in terms of WAN/LAN networks, telephones, digital conferences, and end-user computing.

  • Managing IT assets and outsourced engineers.

  • Working with a team to design and develop IT projects in the region.

  • Partner with local business leaders in order to enable business growth with the IT tools support required.

Ideal Candidate

The ideal candidate must be:

  • Bilingual in English and Mandarin

  • Have strong interpersonal communication skills

  • Adapt and learn to new responsibilities and knowledge quickly

  • Have confident and professional use of telephones

  • Act on initiative

  • Must have experience of using Windows 7 and IOS software

  • Some experience with Cisco systems and Windows servers

  • Have a good knowledge of active directory, DHCP, IP, and DNS.

Please Note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.


Due to the high volume of applicants, it is only possible to contact successful candidates within 14 days.

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